Jun 20, 2024 by Nope Nope

Front desk folks were great and super helpful. The actual maid staff of the hotel, not so much. We stayed for a few weeks. A couple of times, I'd ask the maid staff for stuff: an extra towel or a broom to sweep my room up. They'd just look and say no hablo ingles, which is fine. But when I asked in Spanish, I'm cuban, then they just stared and blinked at me. So, I just went downstairs and got stuff for the front desk, i dont have time for games. Then, one time, the back door scanner wasn't working, and I kept tapping my card and one maid was there with her cart on the other side, and she looked at me and just walked away. Had to walk all the way around the building to the side door.

Lastly, the morning breakfast guy was amazing! The bigger Hispanic dude, just simply an amazing guy. But the other workers, it felt like the food was coming out of their paycheck. Would stand right next to ya and watch what you're taking and make little derogatory comments in Spanish.

Then the Sunday before we left I guess 1 or 2 of them called in, because this light skinned black chick with glasses dressed like a manager had to help them....she was horrible kept making comments out loud; "oh here they go again! They're taking this or that." Or "ugh, we have to refill the sugar coffee or whatever these folks just don't stop they just keep eating everything." She said about one lady who looked pregnant, "Oh she's back again, taking another plate of food, oh lawd!"

Its a free breakfast, and Im not sure what her problem was or the other breakfast people's problem was during the week....I guess the breakfast and supplies must come out of their bonus or paychecks or something for them to be that rude about. I mean, 250 a night, you'd think it wouldn't be a problem to have 2 plates of breakfast.

But to highlight the best employees we encountered; front desk girls; white chick with the face tat, and the black chick with the chest tat! They were just amazing and super helpful! Never rude or ugly. The big dude that ran the morning breakfast! Super helpful and very kind to my wife and me!! The black maintenance guy with glasses is beyond helpful and kind! Literally, those 4 folks made the stay amazing! Wished i got the names to recomm to corporate to give them a raise!! But the rest of the employees we encountered consistently were rude or mad at the world.

Jun 16, 2024 by Nesha D

The Room it self is smaller than what’s really advertised, we’re staying here celebrating 2 birthdays….. we’ll let me tell you, if you are here for leisure go somewhere else, upon arrival the key card system didn’t work, the security and hotel staff, had to escort you to and from your room, if that wasn’t awkward enough, you had to wait for someone to be available to let you in, sometimes waiting over 15 minutes, to get in your room that you’re paying for……..to pacify the inconvenience we were promised a late checkout…..but of course, that was also a lie, Sunday morning, I go to confirm with the front desk since at this point I already have no trust in the integrity of this establishment, the manager tell me, “I can give you points, but I can’t let you check out late” now imagine if I wouldn’t have checked and they charged me, I’ve stayed in plenty Hilton hotels, for both business and leisure, and this by far has been the worst one ever, I do not recommend and would go someplace please else.

Jun 14, 2024 by Gavin Widhalm

The rooms are okay though they are much smaller than the pictures on the Homewood Suites website. The beds are standard for this star hotel. The biggest issue comes when there are storms. I had a nice waterfall in my room during a storm. I let the front desk know about it. I also let them know about it a few days after the power came back on. Then again 2 weeks later. The hotel never once followed through to make sure that there was no water damage or any issue of that sort.
The hotel also lost power during that storm and was out for three days. That hotel was the only one out of our group that decided that it was just fine to continue to charge for the hotel rooms. even though they had no power. I personally had to get a hotel on the other side of the city but couldn't check out due to the current rate. I have since changed hotels due to them deciding to be greedy.
I do want to mention that the staff overall was fantastic to work with especially Shawn Paul and Javier Penaloza. They were both extremely welcoming and always had a smile on their faces. I would almost go back to stay just because of them.
Overall the hotel can be decent if there is nothing going on but it there is even a small hiccup you will probably get screwed over.

Jun 11, 2024 by J L

CLEANEST HOTEL I've ever stayed in! The employees are proud and friendly for a 6 year old hotel, spotless! Thank you! Service could've been better pertaining when answering customers Hilton Honor points system for reservations and if earlier check-out. Manager hassle of point system and nowhere in the HH app does it say we have to specifically talk to the manager to override returning points of we Checkout earlier. A hassle to talk on the phone and wait for the solution in weeks.

May 27, 2024 by Erica Chan

The room is very nicely furnished, and they provide a surprisingly good free breakfast! It included the option to make your own tacos, which I've never seen at a hotel before. Would definitely stay here again.

Apr 22, 2024 by Katarina Fansler

Sean at the front desk was so helpful and very friendly! He made us feel very welcome alongside the rest of the staff. Rooms were very clean and would definitely recommend it to other people. And the complimentary breakfast was absolutely delicious.

Apr 08, 2024 by Paige LoBue

The best Houston hotel we've found! The rooms are clean, updated, and comfortable. Breakfast was delicious, and every amenity - gym, pool, lobby was clean and modern. They allowed us to check in early, and every staff member was welcomign and helpful. We will definitely stay here for all future Houston visits!

Jan 29, 2024 by James Cole

Great hotel, room was super clean, nice and comfy, full kitchen. The front desk host were all nice & friendly. Last but not least the free breakfast was really good nice fluffy eggs, bacon, sausage, potato’s, etc I would recommend this hotel to everyone if your in this area!!!!

Jan 29, 2024 by Patricia Sweeps

This hotel is by far our new favorite! We came into town to celebrate our 10 year anniversary. The hotel was nice, smelled really good, and was clean! Our Room was perfect! The bed slept beautifully. The continental breakfast was the best. A large variety of breakfast food which made our decision what to eat pretty hard haha. The staff was really respectful and hard working! Would definitely visit this hotel again!

Jan 10, 2024 by Pang

I randomly decided to book here at 11 pm. To my surpise the hotel looked very nice! The front desk was super nice and accommodating. We were upgraded to a suite. The suite was so nice and spacious. We slept like babies in this quiet hotel and comfortable bed. Also, the breakfast staff was very nice and respectful! Thank you to the staff for making our 1 night stay feel so welcoming. I will definitely book here next time I'm in Houston.